If you suspect that you have ransomware... read this first
We know these can be stressful times, but it is very important to remain calm and take well informed decisions to steer your company out of this disaster.
We are here to help!
5.0
Manage the Impact to your Business
Act Fast & Don't Panic
We know it's a cliché but it is essential you maintain a level head as there are some very important decisions you will need to make. Decisions made out of panic and fear can often do more damage than the initial hack.
Don't Pay The Ransom
If you pay a ransom, you have no guarantee of data recovery, a lesson many businesses have learned before contacting iceConnect. By paying, you are fueling their cause and they will only ask for more money in the next attack.
Check Your Insurance
Several insurers now provide a level of ransomware cover, especially if you have Cyber Security Insurance. In turn, they may be able to offer you professional help and advice when dealing with ransomware emergencies.
Prioritise Recovering Your Data
Whilst your data is locked, your business may well be entirely unable to operate, so your priority should be to start unlocking the files and/or recovering your data from the last available backup. This should get your company back on its feet.
Act Fast & Don't Panic
There isn't a quick and easy fix to a ransomware attack. Doing something the wrong way could lead to more harm to your business. We always recommend that you speak to the professionals to find a more effective solution.
Be Patient During Recovery
Recovery can take time, depending on how much data you have, where it is stored and the speed of the connection. We've seen in some cases a full recovery of data can take from a few hours to several weeks, depending on the nature of the storage and transfer.
Act Fast & Act Now
If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
Recovery Checklist
Isolate the Infected Device
Find the devices affected by the ransomware infection and isolate them. Turn them off immediately, at the wall if you can, and disconnect them from the network to prevent further harm.
Step 2
Remove the Executables
Before you start to recover and restore your data from the ransomware attack, you need to remove the executable files which locked your files. Otherwise, they may re-lock any data which you have recovered, and lead to further damage to your network.
Step 4
Protect Your Network
Your network needs protection at several points to ensure this doesn't happen again, including emails, external drives and browser downloads. Endpoint protection software can include ransomware detection as well as firewall, anti-virus and email filtering.
Click here to find out how to better protect your network.
Step 1
Track the Source of the Infection
Finding the source of the infection will help you identify the ransomware, and also help you establish which files and folders on your network have been locked by the virus. This can also help you to learn how to better protect your network.
Step 3
Unlock & Restore Infected Files
Once you are sure your network is locked down and safe, you can start to restore your data. We recommend downloading your data into a sandbox location first. Once screened and scanned, you can move it back to its original location.
Step 5
Recovery Checklist
Step 1
Isolate the Infected Device
Find the devices affected by the ransomware infection and isolate them. Turn them off immediately, at the wall if you can, and disconnect them from the network to prevent further harm.
Step 2
Track the Source of the Infection
Finding the source of the infection will help you identify the ransomware, and also help you establish which files and folders on your network have been locked by the virus. This can also help you to learn how to better protect your network.
Step 3
Remove the Executables
Before you start to recover and restore your data from the ransomware attack, you need to remove the executable files which locked your files. Otherwise, they may re-lock any data which you have recovered, and lead to further damage to your network.
Step 4
Unlock & Restore Infected Files
Once you are sure your network is locked down and safe, you can start to restore your data. We recommend downloading your data into a sandbox location first. Once screened and scanned, you can move it back to its original location.
Step 5
Protect Your Network
Your network needs protection at several points to ensure this doesn't happen again, including emails, external drives and browser downloads. Endpoint protection software can include ransomware detection as well as firewall, anti-virus and email filtering.
Click here to find out how to better protect your network.
The Time to Act is Now
Ransomware infections spread fast. The longer you take to react to the problem, the worse it could get. You need professional and expert help to recover your data and to protect your network.
Call our team of experts to do it for you
We Can Call You
If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
020 3358 0000
Experience Where it Counts
Our team of experts has a collective experienc of over 60 years dealing with ransomware,
making us one of the most experienced teams
around when resolving these issues.
Our Success Stories
We're Here to Help You Recover Fast
Access to the Best Tools
The best solutions can only ever be completed by the best tools. iceConnect's experience and time in the industry means that we don't only have the best tools, but know how to use them inside and out.
A Team Working Round the Clock
We know just how important your data is to your business' operation. That's why our team will be dedicated to resolving your issue and getting you back on your feet.
We've Helped Over 600+ Business
Our company's long history means that we've saved hundreds of businesses from ransomware attacks in the past, in each situation tailoring our responses to that business' needs.
Act Fast & Act Now
If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
020 3358 0000
Frequently Asked Questions
What IT support services does iceConnect provide?
iceConnect delivers fully managed IT support services designed to keep your business secure, productive and running without disruption. Our services include proactive monitoring, fast helpdesk support, cybersecurity, Microsoft 365 management, cloud infrastructure and compliance guidance. We take full ownership of your IT so you don’t have to worry about downtime, security risks or unreliable systems.
How does your business IT support help SMEs in London?
Our business IT support is built specifically for London-based SMEs that need fast responses, clear advice and strong security. With an average call wait time of just 8 seconds and 89% of tickets resolved in under 15 minutes, we keep your team working efficiently while protecting your data and systems. We act as a trusted partner, not just a support desk.
Do you offer IT support in London and the South East?
Yes. We provide expert IT support in London, with a strong local presence in Finchley, Barnet and across South East England, including parts of Essex. Being locally based allows us to deliver responsive onsite support when needed, alongside remote support that resolves most issues on the first response.
How much can we save with iceConnect’s IT support and maintenance services?
Outsourced IT support services allow you to hand over day-to-day IT management, security and support to a dedicated team of experts. This reduces costs, improves reliability and gives you access to enterprise-level skills without hiring in-house staff. iceConnect is ideal for businesses with 25–75 users that want predictable IT, fast support and proactive guidance.
Why choose outsourced IT support London businesses trust?
Businesses choose our outsourced IT support London service because we combine speed, accountability and plain-English communication. We guarantee sub-15-minute responses, provide direct access to skilled engineers, and include quarterly security reviews as standard. With over 22 years in business and more than 600 companies supported, we’re a proven, security-first MSP.
How do your IT support services in London keep my business secure?
Our IT support services in London are built around proactive cybersecurity. We protect your business with endpoint security, backups, monitoring, and compliance support for UK GDPR and Cyber Essentials. If your system is compromised while under our recommended security stack, we fix it and restore your data at our cost—giving you total peace of mind.
Protect Your Business from a Ransomware Attack
We’ve developed a 10 step process to help protect your company’s network against ransomware attacks.
Although there is never a 100% guarantee against preventing attacks, implementing our recommendations will minimise your risk, and in the event of an attack, help you get back up and running very quickly.
Frequent System Updates
Access Restrictions to Files & Network
Secure Remote Connection
DO NOT OPEN any email attachments you are not expecting to receive, especially ones ending in .exe or .zip
DO NOT DOWNLOAD anything suspicious, including new apps, without checking with our IT support team
DO NOT CLICK on links in emails or give away personal details unless you know the sender. Remember, your bank will never ask for details via email
DO NOT MAKE PAYMENTS for any invoices to regular or new suppliers without checking their bank account details with them over the phone or by SMS/Whatsapp, especially if their bank account details have changed. Do not take email instructions as final, as these are often spoofed or designed to impersonate a person or company
DO NOT ALLOW REMOTE ACCESS TO YOUR DEVICE unless it is our IT support team. If in doubt about who is connecting to your device, stop and check with a manager first
UPDATE YOUR ANTIVIRUS REGULARY which will help identify and stop emails containing viruses. If you are on a managed support package with us, this will be done automatically for you
IF YOU SUSPECT AN ISSUE unplug every cable from your computer (or switch off your laptop) and contact our IT support team immediately
USE YOUR COMMON SENSE with all of the above, and with the way in which you open emails and attachments, including downloading files from the internet
